AloPets Service Agreement

 

 

AloPets Terms and Conditions of Service

 

These Terms and Conditions constitute an agreement between AloPets and the pet owner (hereinafter referred to as “You”).

By signing the Boarding Consent Form at the time of check-in, You are deemed to have agreed to these Terms and Conditions.

 

We appreciate your understanding and cooperation in ensuring a safe and comfortable stay for your cat(s) or ferret(s).

 

1. Conditions for Use of Services

AloPets reserves the right to refuse boarding services in any of the following cases.

You are required to disclose all medical conditions and medical history of your pet in advance.

    ・Animals other than cats or ferrets.

・Failure to meet the following vaccination requirements within the past twelve (12) months prior to the scheduled check-in date, based on veterinary guidance:

・Cats: Triple combination vaccine (Feline Viral Rhinotracheitis, Feline Calicivirus, Feline Panleukopenia).

　　　・Ferrets: Distemper vaccine.

・Failure to implement appropriate flea and tick prevention.

・During estrus (within four (4) weeks from the onset of a period).

・Exhibiting aggressive behavior such as severe biting or scratching that cannot be controlled.

・Being extremely young or elderly with significantly reduced physical strength.

・Currently undergoing medical treatment, receiving veterinary care, or otherwise in poor health.

　・Being excessively unclean or otherwise deemed unsuitable for the provision of services.

 

2. Required Documents and Items

When using AloPets’ services, You must present and/or provide the following:

　・A valid form of identification confirming your current address (e.g., driver’s license).

・Proof of vaccination and a veterinary clinic card for your regular veterinarian.

・The food normally fed to your pet.

 

3. Fees and Boarding Period

　・The boarding fee is calculated on a per-night basis, defined as the period from check-in to the end of business hours on the following day (check-out).

・At check-in, You must specify the expected date and time of check-out.

You must notify AloPets in advance if the check-out time will be significantly delayed.

・Requests for extension of stay made by telephone after check-in are limited to a maximum of three (3) additional nights.

Requests exceeding this period may be refused.

Depending on facility availability, AloPets may change the assigned room or refuse an extension.

　・AloPets operates on a reservation-only basis. Services may be refused without a prior reservation.

　・Any changes to reservation time or details must be communicated promptly.

If You fail to notify AloPets and do not arrive within two (2) hours of the scheduled reservation time, the reservation will be automatically canceled.

In such cases, cancellation fees stipulated in these Terms may apply.

　・Even if prior notice is given, AloPets may refuse changes if they affect other customers’ reservations. In such cases, no cancellation fee will be charged.

 

4. Cancellation Policy

・If a reservation is canceled within seven (7) days prior to the first scheduled day of service, the following cancellation fees shall apply:

　　　・7 to 3 days prior: 20% of the total service fee

・2 days to 1 day prior: 50% of the total service fee

・Same day or no notice: 100% of the total service fee

・Reservations accepted as a “pre-reservation” shall automatically become a confirmed reservation one (1) month prior to the first scheduled day of service, unless You explicitly cancel before that date. Once confirmed, the above cancellation fees shall apply.

 

5. Emergency Medical Care During Boarding

　・If AloPets determines that your pet shows signs of illness or injury during the service period, AloPets will contact You and arrange veterinary care at the veterinarian designated by You.

If You have previously instructed AloPets not to pursue medical treatment, no such treatment will be provided.

　・In urgent situations where immediate action is required or when AloPets is unable to reach You at the emergency contact information provided (“Emergency Situations”), AloPets may take necessary action at its discretion.

Except in cases of willful misconduct or gross negligence by AloPets, AloPets shall not be liable for actions taken in such Emergency Situations.

　・All veterinary fees, medication costs, and funeral-related expenses incurred during emergencies shall be borne by You.

　・Please note that, as a general rule, individualized care such as feeding, cleaning, and health checks is not provided between 9:00 p.m. and 8:00 a.m., and response to emergencies may be delayed during these hours.

 

6. Responsibilities of the Pet Owner

　・If your pet causes damage or significant soiling to property belonging to AloPets or third parties (including carriers, cages, facilities, or transportation vehicles), AloPets may request that You bear part of the associated repair or cleaning costs.

・If You fail to disclose information required under Section 1 and such omission results in the spread of contagious disease or harm to other pets, You shall be responsible for all related treatment and associated costs.

 

7. Responsibilities of AloPets

　・If a change in your pet’s health condition is observed within forty-eight (48) hours after the start of the service, AloPets will formally notify You and make reasonable efforts to provide veterinary diagnosis and treatment.

　・If a licensed veterinarian determines that such condition was directly caused by the services provided by AloPets, AloPets shall refund, based on a veterinarian’s written certification without reasonable counter-evidence:

(1) the service fee,

(2) veterinary examination fees, and

(3) other reasonable treatment-related expenses.

　・If your pet dies within forty-eight (48) hours after the start of the service, and the body is presented to a veterinarian within twenty-four (24) hours of death, and the veterinarian certifies that the death was directly caused by AloPets’ services, AloPets shall refund:

(1) the service fee,

(2) reasonable veterinary fees, and

(3) the pet’s purchase price or an equivalent amount reasonably determined by AloPets.

　・In the event of death or escape caused by AloPets’ negligence during boarding, AloPets’ liability shall be limited to a refund of the service fee and the pet’s purchase price or equivalent value.

AloPets shall not be responsible for injury, escape, or death resulting from pre-existing medical conditions, unique physical traits, or force majeure events such as natural disasters.

 

8. Disclaimer

　・Except as expressly provided in these Terms, AloPets shall not be liable for any damage incurred by You or your pet.

　・If You fail to collect your pet and provide no communication for one (1) week after the scheduled check-out date, You shall be deemed to have abandoned your rights as the owner. AloPets may then take appropriate action regarding the pet, including continued care or transfer, in compliance with applicable animal welfare laws and regulations.

 

9. Governing Court

Any legal action arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the district court having jurisdiction over AloPets’ principal place of business, as the court of first instance.

 

10. Good-Faith Consultation

If any matters are not stipulated in these Terms, or if any dispute arises regarding interpretation, AloPets and You shall consult in good faith to resolve the matter.

Both parties agree to accept investigation or mediation conducted by a neutral third party where appropriate.